Best Support In the Business
Without a doubt, the hardest part of transitioning to a new software is getting started. We start the moment you have an interest in our product by making sure that we feel as comfortable with your decision as you do. All software does not meet the needs of every business - even in the same industry. We want to make sure that the software you purchase from us is going to work for your business. If Top Tier Software Solutions doesn't think InSite360 is a good fit for you, we will let you know. It is just good business.
Once you have made a decision to purchase InSite360, we make every effort to make your transition as easy and thorough as possible. The way we do this is simple. With your guidance, we design a plan that is best suited for you. We will work with you every step of the way to insure your system is setup properly, your staff is fully trained, and your business is impacted as little as possible.
We are available to you whenever you need us. Not just email, not via general help desk or third party support line, but by phone anytime and as many times as you need. We work to make your staff comfortable with knowing that they can contact us anytime to ask a question, solve a problem, or just get some quick on screen training. All at no extra cost to you.
For InSIte360 Technical Support
Call toll free 1-800-682-8412 Ext 2
For Emergency Support
Emergency Support is available after normal working hours 7 days a week. If you have an issue that you consider an emergency and need support after normal support hours as listed above, you may contact us at our toll free number any time day or night. If the problem is caused by a problem with the program or data center you will not be charged for the call. If the issue is a problem caused by user error, you may be billed for the emergency response.
Call toll free 1-800-682-8412 Ext 3